Incident Investigation
Incident investigation or Incident Management is to restore normal service operation as quickly as possible following an incident, while minimizing impact to business operations and ensuring quality is maintained.Article: 25 IT Environment Performance Metrics for Taking Your Organization to the Next Level
We've identified 25 key IT performance metrics that you can apply to take your IT organization to success.
Article: 7 Terrific Ways for Applying IT Analytics to Dramatically Improve IT Operations
IT is moving to apply an analytics-driven approach to better manage IT operations, significantly improving how configuration information is handled. Check out our list and see how to leverage analytics to get the most out of configuration data for...
Article: A 5 Point Game-Plan For Reducing IT Incidents
Every IT incident carries the risk of harming IT's reputation. What can you do to reduce the volume of IT incidents? Here's a 5 point game-plan for ways to do it. How many of them are you doing already?
Article: Entering the Change Twilight Zone and How to Overcome It
Change happens. Change keeps the world on the move. In a recent webinar with the Enterprise Management Association (EMA) a concept was introduced describing the critical areas where processes typically break down and where critical information is...
Article: Forrester: Assessing Complexity In IT Operations
Complexity is a recurring theme for today's infrastructure and operations (I&O) executives. In a recent report from Forrester Research on "Assessing Complexity In IT Operations," Evolven was one of the companies interviewed to address the...
Article: I Want Advanced Notice of Any Unplanned Outages!
Is wanting to know about unplanned outages ahead of time demanding the impossible? Not at all! There are innovative ways of taking on the unknown and managing unplanned IT outages.
Article: IT Departments Cite Current Configuration Management as Ineffective for Running the Modern Data Center and Cloud
Nearly 70% of a recently surveyed audience of IT professionals cited that their current configuration management approach is inadequate for meeting the needs of today's ever changing IT operations.
Article: Manufacturing Happiness? How a Customer Improved Stability and Radically Cut Unplanned Changes
Struggling with downtime and instability in the management of your modern data center? See how this Evolven customer improved stability and cut unnessary IT configuration changes by 90%.
Article: Notes From The Trenches: Obstacles and Challenges To IT Environment Stability
Are you working in the IT trenches? Do release transitions and incidents impact your environment? Hear about the real challenges encountered by a Test Environment Manager.
Article: Take Your Incident Investigation Into the Details for Root-cause Analysis
Recurring outages and major incidents can prove to be a nightmare for IT organizations. With the stakes high, and pressure on every second, you need to not only be able to resolve incidents quickly and but also make sure the root cause was...
