ITIL

The Information Technology Infrastructure Library (ITIL), is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. The ITIL (IT Infrastructure Library) consists of 6 sets: Service Support; Service Delivery; Planning to Implement Service Management; ICT Infrastructure Management; Applications Management; The Business Perspective.

Article: 25 IT Environment Performance Metrics for Taking Your Organization to the Next Level

We've identified 25 key IT performance metrics that you can apply to take your IT organization to success.

Article: 4 Configuration Knowledge Hurdles and How to Fight Them

The amount of configuration information available in the entire IT environment of the enterprise is staggering. Here we highlight 4 of the major challenges for IT professionals in managing configuration knowledge.

Article: The 9 Habits of Highly Effective ITIL People

Are you looking for the right IT habits to help you keep your systems meeting the requirements of the business? Here we'll look at 9 areas where a Change Monitoring solution can play a strategic role in enhancing ITIL v3 processes – helping IT m...