Social Media

Social media includes web-based and mobile technologies used to turn communication into interactive dialogue. Social media has been defined as "a group of Internet-based applications that build on the ideological and technological foundations of Web 2.0, and that allow the creation and exchange of user-generated content." As opposed to regular media, Social Media is a two-way street that gives you the ability to communicate too.

Article: Enterprise Features: Streamlining of IT Ops with Social Interaction Platforms

Enabling social media for IT stands to dramatically enhance the alignment of business and IT....