ITIL

Evolven and ITIL: Less Risk, More Uptime and Greater Stability

Evolven Configuration Analytics assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability.

Incident Management

By quickly analyzing granular configuration information about the root-cause of environment incidents (including changes, differences, environment configuration and bill of material), Evolven Configuration Analytics helps to cut incident investigation time and to restore a normal service operation as quickly as possible, thus minimizing the impact on business operations.

1st Level Support can use information visualized by Evolven Configuration Analytics to identify change areas that could potentially trigger an incident without diving into the change details. If no ad-hoc solution can be achieved they can hand off appropriate detailed information to relevant 2nd or 3rd Level Support. In the case of Major Incident analysis, Evolven Incident Management provides a single picture of environment bill-of-material and configuration, its' drift and consistency. This information could be used by the Major Incident Team to quickly map the cause of the incident.

Problem Management

Evolven Configuration Analytics automatically captures the root-cause of environment incidents ((including changes, differences, environment configuration and bill of material)), allowing problem managers to accurately diagnose the problem and identify resolutions or work-arounds. This proactive approach enables the prevention of high-impact incidents and the reduction of the number and severity of incidents.

Release Management

With any little mis-configuration of a single parameter possibly instigating a high impact incident, releases end up in long, drawn out stabilization periods, even resulting in production outages. Evolven Release Management provides detailed visibility of what is being released down to the most granular level of the configuration parameter; validating that the integrity of the live environment is protected and that execution adheres to the release plan.

Service Asset and ITIL Configuration Management

Evolven Configuration Analytics enriches existing ITIL configuration management processes with granular information at a level not available before. Evolven Configuration Analytics contributes to the process of Configuration Management Support by keeping CMS/CMDBs updated with granular configuration information related to CIs. In addition, it enhances Configuration Verification and Audit of ITIL configuration management by carrying out regular checks, ensuring that the information contained in the CMS/CMDBs is an exact representation of the CIs actually installed in the live production environment.

Availability Management

Evolven Configuration Analytics identifies any undesired changes and differences that pose risk to service availability. Any deviation from the predefined baseline set in order to meet agreed availability targets, is automatically identified and reported.  This way, availability risks can be identified and mitigated before affecting availability targets. Evolven Configuration Analytics also provides the Service Desk and Incident teams with root-cause information allowing them to quickly resolve incidents, thus preventing incidents from having a major impact on availability. For Service Recovery, Evolven Configuration Analytics verifies the accuracy of the recovery environment, ensuring the smooth return of services to a working state.

Service Validation and Testing

Evolven Configuration Analytics validates and tests services by comparing production and pre-production environments prior to release in order to ensure that pre-production sufficiently emulates production; detecting changes introduced by release in pre-production to ensure that testing and release teams are aware of the exact release content; and compare production and pre-production after release to verify the accurate transition of release content and configuration. In addition, Evolven Configuration Analytics helps ensure integrity of numerous test environments during the application development lifecycle (e.g. system, integration, UAT). It ensures accuracy of environments' configuration and validates transitions between the environments.

IT Service Continuity Management

Applying Evolven Configuration Analytics to scheduled testing ensures a resilient recovery plan: it validates required synchronization of Disaster Recovery and production, comparing the configuration of these environments. The resulting mismatches are prioritized and visualized, making it easy to act upon them. When "drifts" happen over time, Evolven Configuration Analytics proactively identifies them, providing accurate visibility of those changes, in order to make informed decisions regarding the changes that need to be replicated.

Knowledge Management

Evolven Configuration Analytics, ships with an extensive, and growing knowledgebase containing over 300,000 unique configuration parameters spanning various technologies. This knowledge grows fast as new parameters are added on a monthly basis thanks to the continuous efforts of a network of domain experts, and to our partnership with key infrastructure vendors. This knowledgebase can easily be customized by various stakeholders allowing the organization to leverage knowledge spread among various stakeholders. Sharing knowledge among various stakeholders and domain and specialists is smooth, helping to tap into exiting organizational knowledge and improve efficiency.

Change Management

Evolven Configuration Analytics allows for accurate assessment of change implementation and its results: it captures a complete audit for future reference, and provides accurate, granular information for mistake analysis and lessons learned. ITIL Configuration Managers get granular configuration information not previously available, while IT Release Managers use Evolven Configuration Analytics's Release Validation for ensuring that the production environment is protected and that the correct components are released. In addition, as reality demonstrates, in spite of all precautions taken, unauthorized changes actually happen - Evolven Configuration Analytics detects, analyzes and reports them, helping to reduce the risk of undesired disruptions to IT services.

Risk Management

Evolven Configuration Analytics reduces risk to stability, security and compliance of physical, virtual or cloud-based IT environments.  Evolven Configuration Analytics proactively identifies changes and differences that pose risk to IT services.  It assesses the threats by analyzing their critically and impact.  Evolven Configuration Analytics reduces production outages and availability risks by detecting undesired changes; it reduces risks to lengthy system downtime by quickly pinpointing the incident's root-cause and cutting time to repair; and it reduces security and compliance risks by leveraging granular visibility and audit-trail to identify any deviation from security and compliance requirements.

Compliance Management

With Evolven Configuration Analytics's powerful comparison capabilities, any deviation from enterprise policy and legal requirements can be easily identified, documented and reported.  The logged comparison results information delivers a granular audit-trail of all deviations and it is also used as a proof for compliance.

Event Management

Leveraging its extensive knowledgebase, Evolven Configuration Analytics analyzes events for their criticality and impact allowing IT teams to focus on what matters most. It also allows them to ignore insignificant events hence reducing the management challenge. Notifications and alerts are issued should the event meet certain criteria, while event records are stored for future reference.


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