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Storm clouds: Why IT incidents still occur in cloud environments, and how to successfully troubleshoot them

The cloud revolution, which started a number of years ago, has reached massive volume and impact. Just last year, a survey conducted by IDG discovered that over 70% of companies have at least one cloud-based application or infrastructure.

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The Q2’19 shutdown roundup: The latest and biggest IT outages

Even though IT outages have become a common evil, just thinking about a major one makes IT professionals break out in a cold sweat. These can cause serious damage on many levels, from operational to promotional ones. To make mattersworse, even the largest organizations in the world can be subject to major outages, even after having dedicatedlargebudgets toprevent them.

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Unauthorized Change: The Devil You Don’t Know

Why do IT governance and configuration management processes fail to catch these unauthorized changes?

Everything’s locked down to get ready to stream the major media charity event. Environments are monitored. Releases, updates and patches are well-governed with an approval chain. Development and IT Ops teams are fully trained on configuration management, change control, and infrastructure release processes.

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Oops I did IT again: 7 APM mistakes by top IT Ops pros that hurt the bottom line

APM tools are here to stay

Oh, APM. Can’t easily (and with not enough expertise) live with them, can’t run a large enterprise (or any enterprise in today’s world) without them.

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‘What Change Caused this Mess?’ 8 Lessons IT Ops Must Learn from the Facebook Outage

Even though It’s 2019, enterprise IT teams are still struggling with massive outages and other performance incidents that have far-reaching impacts across multiple business aspects (let alone the bottom line).

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Downtime, Outages and Failures - Understanding Their True Costs

When it comes to mission-critical applications or data-center performance quality, enterprises are willing to make huge investments. Unfortunately, these investments don’t always fully deliver.

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The Facebook Outage Heard Around the World - What IT Ops Can Learn

Facebook blames a server configuration change for its massive outage last week. Why it lasted so long and what IT Ops and Cloud Ops can learn. Read more...

Accelerate With Confidence (Part 4)

This article is part of a series covering how changes still present a risk for today's IT operations, despite advances in technology and processes, and how a change-centric analytics approach addresses this. Read more...

Machine Learning Analytics (Part 3)

This article is part of a series covering how changes still present a risk for today's IT operations, despite advances in technology and processes, and how a change-centric analytics approach addresses this. Read more...

Deep Data Collection (Part 2)

This article is part of a series covering how changes still present a risk for today's IT operations, despite advances in technology and processes, and how a change-centric analytics approach addresses this. Read more...