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The New Evolved IT War Room: Finally, Precision to Root Causes

Battling IT Incidents? It’s Time to Move Beyond Symptoms to True Root Causes

It’s an all-too-familiar scenario for IT leaders - you receive an alert that a critical application or service is down. You scramble into action, assembling key players into a war room to diagnose and resolve the incident. Developers, ops engineers, and application owners pore through volumes of telemetry data, searching for clues. You work to piece together symptoms and theories, struggling to pinpoint the root cause.

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The Key to Proactive Incident Management: Understanding the Risks Behind the Data

Managing incidents in any operational environment, no matter the complexity always boils down to this simple, three-step process:

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Mastering Change and Risk in IT: The Evolven-ServiceNow Synergy

While high-level messaging for IT operations may sound similar, ServiceNow (SNOW) and Evolven differ in their approach to configurations, changes, and change risk, each providing unique capabilities. In part two of this two-part blog series, we'll explore how Evolven uses its patented AI to analyze the information it collects. We'll also discuss how this is a valuable source of configuration risk intelligence for our customers, especially when integrated with ServiceNow!

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Going Beyond Surface-Level IT Configuration Data: How Evolven Elevates ServiceNow

While high-level messaging for IT operations may sound similar, ServiceNow (SNOW) and Evolven differ in their approach to configurations, changes, and change risk - each providing unique capabilities. In part one of this two-part blog series, we'll focus on the basics of data acquisition. In part two, we’ll discuss analysis and integration.

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2024's Game-Changing IT Trends: A CIO's Must-Read

As a software entrepreneur focused on the enterprise IT space, I closely track the key technology shifts that will impact businesses in the coming years. In 2024, I expect 5 significant trends to dominate enterprise IT strategy and planning: Read more...

Beyond the Technical Glitch: Understanding the Cost of Misconfigurations

System outages have led to several notable disruptions over the past decade.

A striking example occurred in 2021 when Facebook experienced a worldwide outage impacting around 2.9 billion users. Similarly, in 2017, Amazon Web Services suffered a significant service disruption affecting a vast number of websites and online platforms. Both examples were due to misconfiguration errors; however, these are not the only ones that could be cited - even for these two repeat offenders.

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Proactively Analyzing Enterprise Configurations for Risk

Why is This Even Important?

In the ever-evolving landscape of the digital enterprise understanding your configuration state is paramount. According to Gartner, by 2025, 99% of cloud breaches will be the result of a misconfiguration or end-user mistake. Therefore, configuration-based risk analytics is not just a choice; it's a necessity for the modern enterprise seeking to ensure security, compliance, stability, and a smooth customer experience.

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20 Plus Years of Chronic Configuration and Change Challenges

Looking back over the years, many big names in various industries have not only experienced painful outages but have also had to struggle to reaffirm confidence in their services and reputation. A few things evidenced by this blog:

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Close Encounters of the Unauthorized Change Kind

Greetings, fellow IT Investigators!  Prepare to embark on a journey that merges cutting-edge AI technology with the mysteries of unauthorized change and misconfiguration investigations. 

Welcome to the last episode in the saga of Unauthorized Changes, where the unknown meets advanced AI-tech, and our mission, much like all space exploration, is to uncover the truth.

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The X-Files of IT: Real-life Unauthorized Change Sightings

Welcome to the third blog in our series on unauthorized changes and misconfigurations. These unapproved and often unseen changes in the IT infrastructure pop up unexpectedly, like UFO sightings, causing bewildering disruptions. 

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