As IT organizations were driven to eliminate the guesswork from change lifecycle, they applied various change and configuration management solutions to help IT organizations reduce mean time to repair, improve service uptime and reduce IT operations costs. However, IT operations has found that this ended up taking a lot of time, effort, and heavy investment, ending in disappointment after disappointment, and bringing bitterness and disbelief to the same area these solutions were supposed to make better. So how can change and configuration management become sexy again?
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