Enterprise Features: Streamlining of IT Ops with Social Interaction Platforms
Originally published in Enterprise Features (January 16, 2012).
Social media technology can be applied to modern IT tools, yet IT acceptance and adoption is still slow. This year, we expect to see social media dramatically impact IT operations and how IT interacts with the business.
Enabling social media for IT stands to dramatically enhance the alignment of business and IT. This will mean better engagement to IT's customers (the business and the organization's end users), driving productivity and even lowering costs.
So, with social platform initiatives, the IT organization will be able to promote IT services within the organization..
See the original article at: http://enterprisefeatures.com/2012/01/2012-predictions-streamlining-of-it-ops-with-social-interaction-platforms/