The 6 Elements of Digital Cultural Transformation & Improved Productivity
As a partner of ServiceNow, our team missed going to Vegas this year for the annual Knowledge conference. However, one of the advantages of moving the conference online is its vast channel of breakouts and discussions available to view on demand at any time.
The keynote that every CIO needs to tune into is “Building a Digital Culture” presented by Richard Murphy, Editor in Chief at ServiceNow.
As IT leaders, it’s clear that digital transformation is key to improve the productivity of our employees.
As stated by Richard, improved productivity leads to increased morale and better employee experiences, in turn motivating employees to serve our customers better and advance the company mission.
During Richard’s presentation, he introduced ServiceNow’s “Cultural Transformation Playbook” to guide CIOs in successfully implementing digital transformations.
The 6 Elements of the Cultural Transformation Playbook:
- Develop a Culture of Change
Richard says that organizations need to make sure their employees are champions of change eager to adopt new technologies. A great tip he gives is identifying “Champions of Change” within your teams to promote your new changes out to others.
- Collaborate Across All Levels of your Organization
- Clarify Expectations
IT leaders need to communicate the purpose of a new technology to help ease any employee concerns.
- Show Benefits
- Train Employees
To make sure you’re getting the best return on your investment, IT leaders need to make sure employees are trained and fully comfortable working with any new technology.
- Focus on Mission
Make sure employees understand how a new technology will help them and the entire organization to achieve your company mission.
While listening to Richards talk, I couldn’t help but think of the various IT teams (like for example, ITOps and DevOps) that still spend the majority of their work day troubleshooting incidents rather than focusing on strategic activities contributing to digital transformation.
They might be eager to drive a change but just have no time to do that.
In fact, according to Pagerduty’s State of Unplanned Work Report, 90% of executives and practitioners use little to no automation for issue resolution.
Meanwhile, the teams who use automation capabilities have 26% less stress and fewer work-life balance complaints.
Clearly, the frustrating and stressful hours a day our ITOps and DevOps teams are spending troubleshooting incidents is taking away from their time to improve agility and innovate for the organization and our customers.
Evolven can transform release and operations processes, increasing stability of the digital services and making ITOps and DevOps teams much more efficient by:
- Boosting the speed of release-time-to-market by 25%
- Increasing productivity by 45%
- Decreasing the number of post-release incidents by 45%
The Evolven Change Control and Analytics technology tracks all actual changes carried out across your environments, giving ITOps and DevOps teams powerful analytics based on machine learning to automatically detect and prioritize the most risky changes.
With Evolven, teams experience less incidents, faster MTTR, and improved productivity.
How’s that for driving digital transformation?
Make sure you check out ServiceNow’s Knowledge 2020 here, and tune into Richards full session for more insights.