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Weekly IT Highlights on IT Operations Analytics, 2013 Predictions, IT Careers, trends for Cloud and More


Weekly IT Highlights on IT Operations Analytics, 2013 Predictions, IT Careers, trends for Cloud and More


As Friday comes around, we want to recap some of the best stuff we read this week on IT Operations Analytics, 2013 Predictions, IT Careers and trends for cloud. Enjoy!

The Top 10 IT Service Management Challenges For 2013 — But What Did You Achieve In 2012?

By Stephen Mann

What have you done to improve your IT service delivery and better meet business needs? I deliberately chose to use the phrase "IT service delivery" over "IT service management" (or "ITSM"), as one of my many epiphanies of 2012 is that ITSM seems to make many of us focus on the wrong things. 

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Christmas Eve AWS outage stings Netflix but not Amazon Prime

By Barb Darrow

Big problems with Amazon Web Services' Elastic Load Balancing service in its US-East data center nailed Netflix and Heroku on Christmas Eve and carried over into Christmas. Netflix competitor Amazon Prime Instant Video appeared to be unaffected. 

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2013: The Year of the Cloud?

By Michael Otey

With the Mayan doomsday a big washout, there's no doubt that the cloud has been the biggest thing in 2012, and there's also little doubt that it will continue to be the biggest IT trend moving into 2013. While not a lot of businesses have jumped onto the cloud so far, just about every business is looking at the different cloud offerings and seeing how they might be able to take advantage of them. 

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Make IT Outsourcing Work by Implementing IT Operations Analytics

By Sasha Gilenson, Evolven

One of most frequent root causes of critical service problems is from change. Unauthorized change is the worst kind. Until now, IT management has combatted unauthorized change through a combination of change control databases, configuration management, change monitoring and network change detection. The formal change control approaches are very hard to apply completely as this can hurt flexibility of an IT organization, while the change monitoring approaches have resulted in extensive new information silos divorced from incident and problem response processes. This leaves many unauthorized changes left to go undetected especially on the outsourcer side, and many more that can cause problems.

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'Twas an Outage Before Christmas

By Sasha Gilenson, Evolven

As we wind down the year and in the spirit of the holiday season, we have taken another perspective on the perenial favorite 'Twas the Night Before Christmas, looking at this night through the experience of IT operations.

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Top 10 IT Leadership posts of 2012

By Toni Bowers

See what IT Leadership blog posts TechRepublic members were most interested in this year. 

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2013 Predictions for IT from the experts

By Sasha Gilenson, Evolven

While technology's role in the IT organization is increasing, what does this mean for the role of the IT organization? How will developments in 2013 impact the IT organization? This collection shows how experts and industry analysts expect new developments to effect IT for this coming year. 

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2012: The year in quotes

By Nancy Weil

Some of the most memorable IT-related quotes were uttered in courtrooms this year, which involved a steady stream of legal challenges about intellectual property. In no particular order, these are some of the comments that stuck with us as 2012 winds to a close. 

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9 IT Career Resolutions for 2013

By Rich Hein

Even if you are happy with your current IT job or role, there is a chance you might find yourself looking for a new position this year due to downsizing, outsourcing or reorganization. 

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A Cloudy Year Ahead for Desktop Virtualization?

By Arthur Cole

On balance, I'd say the prognosis for desktop virtualization looks pretty good for the coming year. It seems clear that as an internal solution, it requires too much support infrastructure, primarily storage, to be cost-effective, particularly as the number of seats scales up. Once you broaden it to external, hosted infrastructure, however, the cost side of the equation drops dramatically, and the ability to deliver virtual desktop images across a wide and disparate enterprise ecosystem improves. 

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Top five cloud computing news stories in 2012

By Fernanda Aspe

As enterprises move from building on-premises IT infrastructures and opt for cloud computing, IT teams need learn to adapt to changes in the IT microcosm. 

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Your Turn
Did you see something this week worth sharing? We'd like to hear about them.

About the Author
Martin Perlin