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Why IT Big Data Needs its Own Analytics [CIO REVIEW]


Why IT Big Data Needs its Own Analytics [CIO REVIEW]


This past week our CEO, Sasha Gilenson, published an insightful piece in CIO Review in the article Why IT Big Data Needs its Own Analytics. He explains in the article that, "By applying the Big Data analytics perspective to IT operations, there is an opportunity to not only make a strategic change in the way IT operates, but also extract tremendous value. Now is the time to apply some of the same Big Data thinking that has been put to work for business management to IT, and bring the analysis of big data inwards for IT Operations, with IT Operations Analytics (ITOA) tools."

Gilenson said "It's no longer good enough to try to react quickly to outages, tracking down root causes only gets more difficult as complexity grows and IT operations has to wrestle with both too much and incomplete information from mountains of logs, event data, configuration parameters, APM systems, Security data, and IT defined KPI's."

Below we highlight some points that came up in this piece.

Overwhelming IT Ops Big Data Means Big Outages

The article starts off by diving into the fragile state of IT operations, explaining that "Over the last decade, headlines have remained consistent, showing how IT management chases critical operational issues. For example, Amazon.com, Microsoft's Outlook. com, and Google all suffered significant outages that not only upset users, but also made headlines everywhere. In August 2013, a short Google outage sent web traffic plummeting by as much as 40 percent, where all its services from Google Search to Gmail to YouTube stopped working across the world."

Analyzing IT Data makes IT Operations More Effective

The article descibes how IT Operations Analytics (ITOA) technology adds a new strategic dimension to help organizations unlock the power of their IT data. Sasha Gilenson explained "IT Operations Analytics tools have the ability to collect and manage every bit of IT data (performance metrics, monitoring data, changes, events, topology, logs and machine data) to provide complete insight into the IT environment, allowing for easy correlation and contextual analysis of harmful anomalies."

How IT Operations Analytics Empowers IT

In conclusion, the article went on to elaborate on how IT Operations Analytics addresses today's pressing IT operations issues. Sasha Gilenson said, "Problems need to be solved before they occur. With IT Operations Analytics, this is a lot easier to achieve as the latest tools zero IT operations automatically on a subset of relevant high-risk events in business systems and IT environments hosting them."

Read the full article as published in:
Why IT Big Data Needs its Own Analytics (Nov 2014).

Sasha Gilenson - Chief Executive Officer, co-founder

portrait sasha bio 
Sasha Gilenson enjoyed a long and successful career at Mercury Interactive (acquired by HP), having led the company's QA organization, participating in establishing Mercury's Software as a Service (SaaS), as well as leading a Business Unit in Europe and Asia. Sasha played a key role in the development of Mercury's worldwide Business Technology Optimization (BTO) strategy and drove field operations of the Wireless Business Unit, all while taking on the duties as the Mercury's top "guru" in quality processes and IT practices domain. In this capacity, Sasha has advised numerous Fortune 500 companies on technology and process optimization, and in turn, acquired a comprehensive and rare knowledge of the market and industry practices.  Sasha holds an M.Sc. in Computer Science from Latvian University and MBA from London Business School.

About the Author
Martin Perlin