LAS VEGAS, NV (May 13, 2013) – Evolven Software, a leading provider of IT Operations Analytics solutions, announced today at the ServiceNow Knowledge13 user conference their integration with the ServiceNow IT Service Management (ITSM) solution.
Evolven's smooth integration with ServiceNow, enables ServiceNow users to get accurate insights into the actual state of the IT environment directly from ServiceNow.
The integrated solution gives ServiceNow users actionable information that they can rely on for rapid incident resolution and error-free releases, and will let users
- Know the actual state of an environment down to specific configuration parameters.
- Get accurate insights to resolve incidents quickly.
- Enrich configuration items (CIs) with the most detailed configuration data possible.
"Together ServiceNow and Evolven are a smarter solution that allows customers to enjoy valuable operational insights into the state of their environment," said Sasha Gilenson, CEO, Evolven. "The solution closes the loop on key IT management processes, cutting mean-time-to-resolution (MTTR), reducing the number of incidents and downtime, and allowing for smooth, error-free releases."
Evolven will exhibit at the ServiceNow Knowledge13 user conference, being held in Las Vegas, NV on May 13-16, and hosting a booth on the exhibit floor of the Aria Conference Center, showcasing their IT Operations Analytics integration with ServiceNow.
Evolven will be at Booth #1 in the Aria Exhibit Hall.
Applying a new IT Operations Analytics approach to the chronic change and configuration challenges, Evolven uses mathematical algorithms and other innovations to extract actionable insights from piles of raw change and configuration data.
"Integration between Evolven and ServiceNow validates actual granular changes implemented in environments based on the very change requests submitted in ServiceNow," said Gilenson. "The detailed information can be applied to accelerate incident investigation, and can be used for proactive analysis of environment consistency, to ensure environment stability."
Evolven applies a new IT Operations Analytics approach to the chronic change and configuration challenges, turning dynamic, overwhelming change and configuration data into actionable insights. Using this solution allows IT operation managers to know exactly what has changed in their environments, investigate incident root-cause, maintain environment consistency, validate changes, and eliminate configuration drift.
Leading industry analyst Gartner selected Evolven as a Cool Vendor in IT Operations for 2013 recognizing Evolven as "the only vendor to marry IT Operations Analytics to configuration and change management." Adding to this recognition, other industry analysts have recognized Evolven for "transforming change and configuration management" and as the "Industry's most adaptive change management analytics.
" Evolven is a privately held, venture-backed company headquartered in the U.S., with presence in Europe, and the Middle East. Evolven's executive team and advisory board include world-renowned experts in IT management and enterprise software.